Terms of Business — For Businesses (Hirers)

Last updated: 9 November 2026

These terms apply when you engage EXPND directly to find candidates for you, and to every candidate EXPND introduces to you. They're provided in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

They do not apply to roles posted by partner agencies. Some listings on this site are posted by independent agencies operating their own deal flow. Those are marked as posted by a partner agency, and everything about them — the fee, the terms, any replacement arrangement, and the relationship itself — is agreed directly between you and that agency. EXPND is not a party to it, takes no fee from it, and gives no guarantee in respect of it.

1. Our role

EXPND acts as an Employment Agency in relation to you — we introduce candidates to you for direct, permanent placement into your business. The candidate becomes your employee (or is otherwise directly engaged by you), not an employee of EXPND. We do not supply candidates to you on a temporary basis as an Employment Business. [A solicitor should confirm this in writing before launch, particularly if any future placements are structured as temporary/agency-employed rather than direct permanent placement, as that would require different wording.]

2. Fees

• Placement fee: a flat fee for each seat (each position you ask us to fill): US$750 for a setter, dialler or triager, and US$1,000 for a closer, or for a role that both sets and closes from the start. A discount applies only where EXPND has agreed it with you in writing.
• Payment terms: payable in full when the seats are agreed, before the search starts. We confirm the seats and the fee in writing, with a placement agreement for you to sign, and we start the search once the fee has been paid.
• No cash rebate or refund: the 90-day free replacement guarantee set out in Section 3 is the sole remedy if a placement does not work out. Fees already paid are not refundable.
• Agency partners: partners operating their own deal flow join by application and, once approved, pay a flat subscription, monthly or quarterly, in advance. It renews automatically each month or quarter until cancelled; cancelling stops the next renewal, and there's no refund for any part of a period already paid. EXPND takes no percentage and no fee from any placement a partner agency makes — the subscription is the entire cost, and this fee schedule does not apply to them.

3. The 90-day replacement

This applies only to candidates EXPND places with you directly. It does not extend to anyone you hire through a partner agency's listing — see the note at the top of these terms — and partner agencies do not receive it for any placement they make.

If a candidate we placed doesn't work out within their first 90 days, for any reason (including leaving), we'll source a free replacement, with no limit on replacements within that window. It does not entitle you to a refund of fees already paid; replacement sourcing is the sole remedy.

• When the 90 days run: from the candidate's commencement date, which is the day they have completed your onboarding and are confirmed ready to start, and no later than 14 days after you sign the placement agreement. The 90 days do not restart or extend when a replacement is placed: cover for the seat ends 90 days after the original candidate's commencement date, whoever is in the seat by then.
• Conditions: the replacement applies only if you tell us in writing within 5 working days of the candidate leaving (including being let go by you) or becoming unavailable, you are paid up, and you have not changed the role or the candidate's pay without agreeing it with us.
• Our timescale: we have up to 30 days from your written notice to present a replacement.

4. Our vetting process

We assess and put forward candidates based on the role requirements you provide. While we take care in matching, EXPND does not guarantee the performance of any placed candidate beyond the replacement set out above — the employment relationship and day-to-day management responsibility is yours as the employer.

5. Your obligations

• Provide accurate information about the role, including salary, commission structure, and any risks associated with the working environment
• Comply with your own obligations as an employer, including right-to-work checks, unless otherwise agreed
• Not circumvent EXPND by engaging a candidate we've introduced to you outside of the agreed fee structure within 12 months of introduction

6. Confidentiality

Candidate information shared with you is provided solely for the purpose of considering them for your role and must not be shared further without their consent.

7. Ending our relationship

Either party may end the business relationship at any time by written notice, without affecting fees already due for placements made prior to termination.

8. Complaints

Contact us at support@expnd.co.uk in the first instance. Unresolved complaints can be escalated to the Employment Agency Standards Inspectorate (GOV.UK).

9. Governing law and courts

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them or from our services, wherever you are based.